Refund Request

Question

Hello Adobe Support Team,I’m reaching out to sincerely ask if it would be possible to get a refund for the recent charge on my account.I signed up for the free trial but unfortunately forgot to cancel it before it expired, which resulted in me being charged for the subscription. I genuinely did not intend to continue with a paid plan, and I wasn’t expecting this charge.I completely understand that it was my responsibility to cancel before the trial ended, and I take accountability for overlooking it. However, I would really appreciate it if you could consider making an exception and refunding the payment.I’m currently a student, and this unexpected expense is something I genuinely cannot afford to lose right now. That money is important to me, so getting it back would really make a difference.I sincerely hope you can understand my situation and consider my request. I would be extremely grateful for any assistance you can provide. Thank you for taking the time to read this.

AkanshaAshra · Accepted Answer

Hi​@Generous_daydream3598Thank you for reaching out to the community and for sharing your situation with us.As we checked your account, we can see that you currently have two subscriptions. Your Adobe Acrobat subscription is in the process of being cancelled, while your Adobe Acrobat AI Assistant Plus subscription is still active.If you would also like to cancel the active subscription, you can follow the steps outlined here: Cancellation details for common Adobe plans | Adobe Account.We can also confirm that a refund has already been initiated. The amount should be credited back to your original payment method within 10–14 business days.We hope this helps provide some reassurance and clarity. Please feel free to let us know if you have any other questions.^Akansha