Refund Request

Question

Hi I have taken a one-year subscription and then in December I have canceled my plan but for the December month the amount was deducted twice I don't understand why this happened till November every month 1st the amount deduction was perfect but for December it happened twice like on 1st and then on 5th they have deducted the same amount. So how can I raise the refund request for this. Please let me know if possible. Thank you.
 
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John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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