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Participant
March 11, 2025
Question

Refund request

  • March 11, 2025
  • 2 replies
  • 103 views

I was surprised to see a charge for $29.11 each month since September 1, 2024. I don't recall signing up for the plan and haven't used it once. Could you kindly and gratiously refund me for these 7 months of charges? I'm starting up a business and have very limited income at the moment (and not very good at bookkeeping).

 

Warmly,

Steph

2 replies

kglad
Community Expert
Community Expert
March 11, 2025

ie, there's a penalty if you canceled an annual subscription.

Jeffrey_A_Wright
Legend
March 11, 2025

Stephanie, thanks for posting about the surprise on your credit card bill to this public discussion forum. I can confirm that you have canceled the plan you started several months ago. Please see https://adobe.ly/4hw6TUl for information additional information on the terms and conditions of your subscription. ^JW