Refund request

Forum|Forum|10 months ago
April 25, 2025
3 replies
160 views

Hello,

I think I am getting scammed!!! I subscribed in 2 trials for Adobe illustrator and Adobe stock and I cancelled the 2 trials 1 day before ending.

Yesterday I found out that Adobe took the money from my bank account even the subscription is cancelled.

Today I am trying to communicate with an agent and the chatbot keep rejecting me by saying that I am not allowed to do so because I don't have an active subscription!!!

Should I pay for a plan to communicate with an agent in order to get a refund for a plan already cancelled before the deadline??

Jeffrey_A_Wright

Community Manager

Issam, thanks for posting your question about your recent subscription usage to this public discussion forum. I can confirm you cancelled both subscriptions successfully. I am sorry you did not find value from your usage of our services. Please see https://adobe.ly/4cOx9sD for information on the cancellation process, including the timeline for any refunds that are provided. ^JW

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

what's your account show, https://account.adobe.com

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