Refund Request

Question

Hello,

I’m reaching out regarding an Adobe subscription that began with a 7-day free trial on 3/12/2024. I believed I had cancelled the trial that same day, but I recently discovered that I’ve been charged $19.99 monthly since then, totaling $339.83.

As soon as I noticed the charges, I immediately cancelled the subscription today (7/26/2025). I have not used the service at all since the initial free trial, and the continued billing was entirely unintentional. I sincerely apologize for the delay in noticing, and I would be extremely grateful if you could consider a full refund for these unused charges.

Thank you very much for your time and understanding!

Samir

kglad · Answer

unfortunately, adobe can't determine how much or how little you used the subscription.

ie, you're stuck with the cancellation terms. check by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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