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Participant
August 9, 2025
Answered

Refund request

  • August 9, 2025
  • 2 replies
  • 138 views
My minor child thought the payment for the AI and Photoshop plans was only for one month, 
but in reality, they were being processed as continuous subscription payments.
Despite the difficulty my minor child has in fully understanding the payment process,
I think, the payment was incomplete due to insufficient notice and guidance regarding the monthly payment process via text messages (SMS/LMS).
Therefore, I request a refund for the automatic subscription payments for months in which no actual usage occurred.

 

2 replies

kglad
Community Expert
Community Expert
August 9, 2025

and if there's a payment problem, you'll need to fix that (https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html) before you can cancel.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 9, 2025