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Answered

REFUND REQUEST

Forum|Forum|9 months ago
September 1, 2025
3 replies
982 views

I WOULD LIKE TO REFUND THE MONEY DEDUCTED TO MY ACCOUNT THAT I DID NOT BOUGHT IT THIS MONTH, IT FEELS LIKE I'VE BEEN ROBBED I PUT MONEY ON MY BANK FOR MY EXPENSSES AND IT JUST DEDUCTED RIGHT AWAY AND WITHOUT KNOWING. ALL I WANT IS REFUND.

Cancel subscription

Correct answer gupta shivangi

Hi Steve Alfred_Lim5830,

Thanks for reaching out.

I looked into your account and found that you’ve had an active Adobe Acrobat Pro subscription for 2 months and 1 day. The recent charge was made because you're on an Annual Plan, Paid Monthly, which bills monthly but commits to a 12-month term.

Just to clarify, Adobe’s refund policy allows for a full refund only if the subscription is canceled within the first 14 days of purchase. After that period, cancellations may incur an early termination fee (ETF) if the plan is ended before the 12-month commitment is completed.

You can find more details about the refund policy and ETF here: https://adobe.ly/4mIf1Vj

Let me know if you have any questions.

Best regards,
Shivangi

Sanjay@9087

Participant

I cancelled my plan but still not process by refund

Peru Bob

Community Expert

@Sanjay@9087

It can take up to 14 days for a refund to be processed.

Check your account:

https://account.adobe.com/

JulietGold

Participant

I have been debited from my account. I have not used adobe in a while and I have been seeing that there as been attempts of deboning my card. Now you guys have debited me and I am not using the app. I have been trying for some time to cancel, I couldn’t cancel until now that I was able to sort it. I have cancelled the subscription, I was debited yesterday, pls help refund the money and the money is supposed to be for my medication please.

kglad

Community Expert

@JulietGold

you have to cancel within the trial period to be eligible for a refund. ie, check https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

JulietGold

Participant

I have already cancelled.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

gupta shivangiCorrect answer

Legend

Hi Steve Alfred_Lim5830,

Thanks for reaching out.

I looked into your account and found that you’ve had an active Adobe Acrobat Pro subscription for 2 months and 1 day. The recent charge was made because you're on an Annual Plan, Paid Monthly, which bills monthly but commits to a 12-month term.

Just to clarify, Adobe’s refund policy allows for a full refund only if the subscription is canceled within the first 14 days of purchase. After that period, cancellations may incur an early termination fee (ETF) if the plan is ended before the 12-month commitment is completed.

You can find more details about the refund policy and ETF here: https://adobe.ly/4mIf1Vj

Let me know if you have any questions.

Best regards,
Shivangi

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