Skip to main content
Participant
September 30, 2025
Question

Refund Request

  • September 30, 2025
  • 1 reply
  • 51 views

Hello. I activated the monthly subscription and thought I cancelled it. Today, I was charged the subscription amount and when I checked, I realized that the subscription was still active and cancelled it. I checked on the website regarding the refund policy and saw that the payment would be refunded if the subscription was cancelled within 14 days of the initial purchase. Since I cancelled it within hours, could you kindly refund the subscription payment at your earliest please?

1 reply

John T Smith
Community Expert
Community Expert
September 30, 2025

This is a public forum, not Adobe support

 

Refunds take as much as 14 days to process

Jeffrey_A_Wright
Community Manager
Community Manager
September 30, 2025

Cherryly, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm that you have canceled both of your subscriptions. As John mentioned, any refunds that are issued will take up to 14 days. Please see https://adobe.ly/46umvpn for more information. ^JW