Skip to main content
V
Vi_C8568
Participating Frequently
October 20, 2025
Question

Refund request

  • October 20, 2025
  • 1 reply
  • 44 views

Hello,
I’m writing here because the support chat isn’t working and the phone numbers are unavailable.

A year ago, I purchased an annual Photoshop subscription but used the program only rarely. Over time, I completely forgot about the subscription since I no longer use Photoshop.
However, a few days ago, I was charged again for the annual renewal (the new subscription period started on October 8).

I have already canceled the subscription and would like to request a refund, as it has been less than 14 days since the renewal.

Please contact me via email. I kindly ask you to review my case and consider issuing a refund.

Thank you very much for your understanding and help.

(Creative Cloud Pro)

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 20, 2025

Vi, thanks for posting about your ongoing subscription commitment to this public discussion forum. I can confirm that you have not used out applciations or services recently. Once the current Amazon Web Service outage has been resolved, then click on https://adobe.ly/42KfLBy to speak with a member of our team who can help you further.

 

I don't know how long Adobe, and other Amazon Web Service, customers will be affected by the current outage, so you may want to wait a few hours before contacting us. Please use a different device to contact us if you are unable to reach anyone or are redirected to this public discussion forum. ^JW

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices