I canceled I canceled a 7-Day free trial before the 7 days I had to ask a agent to cancel it because it wouldn't cancel when I tried to in my online account. But I got charged for the monthly fee anyways. The email associated with the account is beholds8@gmail.com. Please refund this and make sure the subscription is in fact canceled so no further payments come out. Thanks

B

Bee257293909l2q

Participant

Question

Refund Request

Forum|Forum|3 months ago
October 22, 2025
1 reply
166 views

I canceled I canceled a 7-Day free trial before the 7 days I had to ask a agent to cancel it because it wouldn't cancel when I tried to in my online account. But I got charged for the monthly fee anyways. The email associated with the account is beholds8@gmail.com. Please refund this and make sure the subscription is in fact canceled so no further payments come out. Thanks

Billing

Kanikas

Community Manager

Hi Bee257293909l2q,

We are sorry for the inconvenience. This could have happened because of a recent outage in our systems. If you were charged after the trial, you still have 14 days to cancel without being charged anything and getting a full refund. Please follow steps shared in this link for help: https://adobe.ly/47lRxyW;

Hope this helps.

Thanks
^KS