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shalonda_2216
Participant
October 22, 2025
Question

Refund request

  • October 22, 2025
  • 1 reply
  • 103 views

I was not able to cancel the subscription because it kept trying to use a card that declined. So the system didn't give the option. Now that it successfully took the money I was able to go in and cancel. I would like to request money back 

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 22, 2025

    You have 14 days from the start of a trial to cancel with no fee (or a refund if a fee was charged)

     

    After 14 days there is no refund

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 22, 2025

    Shalonda, thanks for posting about your recent subscription commitment to Adobe through the Google Play Store. Please see https://adobe.ly/4odJrzx for information on how to cancel and request a refund through Google Play. I am sorry you did not find more value in our offerings. ^JW

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