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Participant
November 18, 2025
Question

Refund Request

  • November 18, 2025
  • 1 reply
  • 14 views

I was looking for a way to request a refund and it didn't seem possible but I saw others come here so I figured I'd try as well. I had purchased the after effects free trial with the intention of using it until it ended then likely keeping it for a month or so. However, it wasn't compatible with my computer, and while I was waiting to see if I could fix that, I was charged for this month. It totally slipped my mind that the trial was up and I have since realized that it is definitely not possible to use with my computer. I was really hoping I could get a refund, as it's just one month and the service has not been used at all.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
November 18, 2025

Cordelkiam, thanks for posting about your recent subscription commitment to this public discussion forum. I am sorry that After Effects did not meet your needs. I can confirm that you cancelled your new subscription successfully. Any refunds issued will take up to 14 days. Please see https://adobe.ly/48iG0lw for more information. ^JW