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Adept_questioner5b05
Participant
Nov 13, 2026 6:14 PM UTC
Answered

Refund request: Acrobat Premium (Google Play) – Google denied refund

Hi, I started a free trial of Adobe Acrobat Premium on Google Play on Nov 3, 2026 and forgot to cancel it. On Nov 10 I was charged €69.99 for a yearly subscription that I did not intend to buy. I cancelled the subscription right away and have not used the premium features. I requested a refund from Google Play, but it was denied, and Google suggested contacting the developer (screenshot attached). The request is within 14 days of the purchase. Could an Adobe staff member please help with a refund? I can share the Google Play order number privately. Thank you!

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Nov 13, 2026 6:45 PM UTC

    Thank you for posting. ​@Adept_questioner5b05.

     

    I understand how disappointing it is to be charged for an annual subscription you did not intend to purchase, especially after your refund request was denied.

     

    I can confirm that the new Acrobat Premium subscription associated with your account started on November 10 and is managed through Google Play. Because the subscription was purchased through Google Play, the initial billing and refund process is handled through Google Play. Adobe provides additional information about refunds for Acrobat mobile subscriptions here:

    https://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.html

     

    Since you have already requested a refund through Google Play and it was denied, please get in touch with us directly for assistance:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    When contacting us, please have your Google Play order information available. Please do not post the order number publicly in the Community.

     

    Please update this discussion if you have any additional questions, ​@Adept_questioner5b05.

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    2 replies

    Adept_questioner5b05Author
    Participant
    Nov 13, 2026 6:59 PM UTC

    Thank you! I will contact support directly.

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Nov 13, 2026 6:45 PM UTC

    Thank you for posting. ​@Adept_questioner5b05.

     

    I understand how disappointing it is to be charged for an annual subscription you did not intend to purchase, especially after your refund request was denied.

     

    I can confirm that the new Acrobat Premium subscription associated with your account started on November 10 and is managed through Google Play. Because the subscription was purchased through Google Play, the initial billing and refund process is handled through Google Play. Adobe provides additional information about refunds for Acrobat mobile subscriptions here:

    https://helpx.adobe.com/acrobat/mobile/subscription-refunds/about-refunds.html

     

    Since you have already requested a refund through Google Play and it was denied, please get in touch with us directly for assistance:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    When contacting us, please have your Google Play order information available. Please do not post the order number publicly in the Community.

     

    Please update this discussion if you have any additional questions, ​@Adept_questioner5b05.

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