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Refund Request – Adobe Subscription

Forum|Forum|3 days ago
January 28, 2026
2 replies
48 views

Hello Adobe Team

Following my last post, thank you for your response. I understand your message, but I would like to know when I will receive my refund.

My Adobe account email is <Removed by Moderator>

Thank you in advance for your help.

Kind regards,

Leila

refund

Correct answer Jeffrey_A_Wright

@leila_4372 I can confirm that you have canceled one of your subscriptions. If you no longer have a need for Adobe Acrobat Pro, then complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

As mentioned by @kglad , any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

Jeffrey_A_Wright

Correct answer

Community Manager

@leila_4372 I can confirm that you have canceled one of your subscriptions. If you no longer have a need for Adobe Acrobat Pro, then complete the self-cancel steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html.

As mentioned by @kglad , any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html for more information on the cancellation and refund process.

leila_4372Author

Participant

Hello,

Thank you for your previous response.

I understand that refunds can take up to 14 days.

However, I have not received clear confirmation that the refund has actually been initiated.

As the free trial was canceled within the trial period, could you please confirm in writing that the 36€ refund will be processed, and advise when I should expect it?

Thank you for your understanding .

Kind regards,

Leila

kglad

Community Expert

again, refunds take up to 14 days. you can use the links in this thread to see if you qualify.

kglad

Community Expert

refunds take up to 14 days.

p.s. don’t post personal info in these forums.

leila_4372Author

Participant

Oh okay thank you

kglad

Community Expert

you’re welcome

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