Skip to main content
CL0WN
Participant
September 30, 2026
Answered

Refund request for accidental renewal

  • September 30, 2026
  • 1 reply
  • 18 views

I forgot to cancel my account as the plan I had forced me to pay for the full year due to it being a student account. The renewal just happened… can I request a refund for the renewal pay that I didn’t want?

    Correct answer Jeff_A_Wright

    Thank you for posting, CLOWN.


    I understand how frustrating it is to have a renewal occur when you were expecting the subscription to end.


    I reviewed the account linked to your community profile and found a Creative Cloud Pro subscription that began on August 30, 2025, and was canceled today. I also see there was a payment issue on the account earlier this year. If the subscription became past due, that balance may have needed to be resolved before the cancellation could be completed.


    Because billing and refund requests require a review of the account's payment history and current status, please get in touch with us directly so we can investigate the renewal charge and discuss any options that may be available for your account:

    https://adobe.ly/4xXqi99


    Please let us know if you have any additional questions, CLOWN. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 30, 2026

    Thank you for posting, CLOWN.


    I understand how frustrating it is to have a renewal occur when you were expecting the subscription to end.


    I reviewed the account linked to your community profile and found a Creative Cloud Pro subscription that began on August 30, 2025, and was canceled today. I also see there was a payment issue on the account earlier this year. If the subscription became past due, that balance may have needed to be resolved before the cancellation could be completed.


    Because billing and refund requests require a review of the account's payment history and current status, please get in touch with us directly so we can investigate the renewal charge and discuss any options that may be available for your account:

    https://adobe.ly/4xXqi99


    Please let us know if you have any additional questions, CLOWN. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices