Refund request for accidental subscription

Forum|Forum|1 month ago
July 27, 2026
6 replies
81 views

Hello Adobe Community Team,

I am writing to report an incorrect charge applied to my account during a free trial subscription.

I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing.

However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription.

I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to:

1. Investigate this issue at the earliest

2. Refund the incorrectly charged amount of ₹6200

3. Clarify why the charge was applied despite selecting a free trial plan

Please let me know if any additional details are required from my side to resolve this issue.

refund

Correct answer Jeff_A_Wright

Thank you for posting, Naveen.

I apologize for any confusion you may have encountered while managing your new subscription in the Google Play Store.

I can confirm that your subscription is still active. As suggested by John T Smith, please use the information at https://adobe.ly/4vPsqyB to cancel your new subscription.

You will want to complete the self-cancel steps soon, Naveen, if you wish to receive a refund from the Play Store. For more information on the Play Store's refund policies, see https://adobe.ly/4bPWtyZ.

Please update this public discussion thread if you have any additional questions. ^JW

R

realistic_reporter50d9

Participant

Please Help Me With Refund – Accidental AutoPay Payment

kglad

Community Expert

@realistic_reporter50d9

you have to cancel your subscription during the refund period.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Naveen+ShuklaAuthor

Participant

Yes I cancelled it

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, Naveen.

I apologize for any confusion you may have encountered while managing your new subscription in the Google Play Store.

I can confirm that your subscription is still active. As suggested by John T Smith, please use the information at https://adobe.ly/4vPsqyB to cancel your new subscription.

You will want to complete the self-cancel steps soon, Naveen, if you wish to receive a refund from the Play Store. For more information on the Play Store's refund policies, see https://adobe.ly/4bPWtyZ.

Please update this public discussion thread if you have any additional questions. ^JW