Refund request for accidental subscription renewal

Question

Hello,I accidentally forgot to cancel my free trial, and I was charged US$33.99 by Adobe Systems Software Ireland Ltd.I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan (or I will cancel it immediately) and would like to kindly request a refund for this charge.I have been using Adobe on a trial basis only and would greatly appreciate your understanding and assistance. If possible, please process a refund for the US$33.99 payment.Thank you for your time, and I look forward to your response.

ShivangiGupta · Accepted Answer

I reviewed your account and found that you subscribed to Adobe Creative Cloud 7 days ago and Adobe Lightroom approximately 7 months ago.

I can confirm that your Adobe Creative Cloud subscription has been successfully canceled, and a refund has been initiated.

As mentioned earlier, refunds are only available when a subscription is canceled within the first 14 days of purchase. Since the Adobe Lightroom plan was purchased more than 14 days ago, an early termination fee applies, which is why you're seeing that charge during the cancellation process.

^Shivangi

ShivangiGupta · Answer

Hi there,Adobe offers full refund for the Creative Cloud applications if the subscription is cancelled within first 14 days of purchase. If you are eligible, an automatic refund will get initiated post cancellation which takes 12-14 days to get processed to the bank account.More details: https://adobe.ly/4bXALZSI hope this helps.^Shivangi^SG

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