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andivax
Participant
Jul 25, 2026 2:03 PM UTC
Answered

Refund request for accidental subscription renewal

Namaste!

I forgot to cancel my free trial, and I was charged US$38.16 by Adobe Systems Software Ireland Ltd.
I did not intend to continue the subscription, and I realized the charge only after it was processed.
After the charge, I immediately canceled my subscription plan.

Please process a refund for the US$38.16 payment.

Thank you!

    kglad
    kgladCorrect answer
    Community Expert
    Jul 25, 2026 2:05 PM UTC

    refunds are automatic (if you qualify) and take up to 14 days to complete.

     

    you can check cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html  

     

     

    View reply

    7 replies

    andivaxAuthor
    Participant
    Jul 25, 2026 2:22 PM UTC

    Thank you very much for your fast feedback!

    Will wait for the refund then.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 26, 2026 12:55 PM UTC

    ​@andivax 

     

    you’re welcome. 

     

    but make sure you confirm you have no subscriptions by checking your account, https://account.adobe.com 

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Jul 25, 2026 2:05 PM UTC

    refunds are automatic (if you qualify) and take up to 14 days to complete.

     

    you can check cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html  

     

     

    Translate
    n00by_std
    n00by_std
    Participant
    Aug 4, 2026 12:21 PM UTC

    I'm having problems with my Adobe subscription. My account suddenly lost money, and there was no information on my statement. I then contacted the bank's customer service team, who told me that payment was on hold at the Adobe merchant, as my payment was due in four days. I immediately canceled my subscription. Is a refund still possible?

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 4, 2026 12:57 PM UTC

    ​@n00by_std 

     

    if you cancelled during the refund period, yes. check the cancellation terms here by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

     

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