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Participant
September 3, 2026
Question

refund request for accidental subscription renewal

  • September 3, 2026
  • 1 reply
  • 4 views

i thought i turned off renewal for my creative cloud subscription that i bought a year ago, on august 26th 2025. it renewed a few days ago, august 26 2026 and i immediately cancelled it. will an automatic refund be made? I cannot afford the price this year.

please help, i do not know what to do. I read that if its cancelled within 14 days it will refund but will that work here as well? 

thanks

Mellie

1 reply

Community Expert
September 3, 2026

Refunds are made only if the cancellation is done within 14 days of initial subscription. It is not applicable for renewals. See https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan