Refund Request for Adobe Acrobat Premium (Purchased via Google Play – Request Denied)

Question

Hi everyone,I’m looking for guidance regarding a recent subscription charge for Adobe Acrobat Premium purchased through Google Play.I was charged ₹2,600 for the subscription (Transaction ID: GPA.3347-3337-9327-71229). I submitted a refund request through Google Play, but it was denied under their policy.This subscription renewal was not intentional, and I have either not used the service or used it minimally. I would like to request help from Adobe regarding a possible refund as a one-time exception.Has anyone faced a similar situation and successfully received a refund from Adobe after Google denied the request? If so, could you please guide me on the best way to proceed?Any help or advice would be greatly appreciated.Thank you.

Jeff_A_Wright · Accepted Answer

Thanks for posting, ​@RevatiUbhare.I am sorry for your accidental subscription to Adobe Acrobat Premium. I am showing that you canceled the subscription today and that a refund was issued. Please seehttps://support.google.com/googleplay/answer/2479637for information on Google Play’s refund process.Please update this public discussion thread if you have any additional questions.

kglad · Answer

you have to deal with google play. there may be a appeal process. ie, google it.

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