Refund Request for Unwanted Adobe Subscription Charges (€61.56)

Dear Adobe Customer Support,

A month ago, I wanted to try the free trial offered by Adobe Systems Software Ireland Ltd. However, I was not satisfied with the service, so I cancelled my subscription, or at least I believed I had.

Today, I noticed that I had been charged €30.78 again. I did not intend to continue my subscription and only became aware of the charges after the payments had already been processed. I have now cancelled my subscription and would like to kindly request a refund.

I did not actively use Adobe during the trial period, except for one brief test. Therefore, I would be very grateful for your understanding and assistance.

If possible, I would kindly ask you to refund the total amount of €61.56 (€30.78 + €30.78). The payments were made using two different bank cards, so I would appreciate it if the refunds could be processed separately, with €30.78 returned to each of the two cards.

Thank you for your time and consideration. I look forward to your response and hope for your kind assistance in resolving this matter.

Kind regards,

Yana