Refund Request - Immediate Cancellation due to unaware subscription

Question

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, Linh.

I apologize for any confusion in managing your recent subscriptions.

I can confirm you successfully self-canceled one of your subscriptions last month, but the AI Assistant for Acrobat subscription is still active.

Please click on https://adobe.ly/4wOZI1M to speak with a member of our team who can help you with your cancellation and refund requests.

There are no records of any previous attempts to reach us, so use a different device if you are redirected to this public discussion forum when you click on https://adobe.ly/4wOZI1M.

For more information about the cancellation and refund process, see https://adobe.ly/44FmJrY. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, Linh. ^JW

Dannnnnnn · Answer

Hi Jeff,Thank you for your response.According to Adobe’s refund policy, I believe my subscription should be eligible for a refund, as I cancelled it immediately. Could you please confirm whether the refund has been processed and how many business days it usually takes to receive it?I was also unable to contact anyone through the link you shared, as it appears to provide support only for Teams and Enterprise customers. As an individual customer, I seem to have access only to the support documents.Could you please advise me on how I can contact the appropriate support team?Thank you for your assistance.Best regards,Linh Dan

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