Refund Request – Unintended Charge After Free Trial Cancellation

Dear Adobe Support Team,

I am writing to raise a formal query regarding a charge that was processed on my account after I cancelled my free trial subscription.

I cancelled the trial within the trial period and had no intention of continuing into a paid subscription. Despite this, my account was charged, which I believe to be incorrect and unintended.

I am requesting a full refund of this charge with immediate effect.

I would also like to note my disappointment at the lack of accessible, real time customer support for resolving an issue of this nature. For a company of Adobe’s scale, it is concerning that customers are unable to easily reach active support when billing errors occur.

Please confirm:
• That my subscription has been fully cancelled
• That a full refund will be processed
• The expected timeframe for the refund to reflect

I look forward to your prompt resolution of this matter.

Kind regards,

Kyle Bloch