Refund Request with Unintended Subscription Renewal

Hi there,

We appreciate you contacting us. Since this is a public forum we can not ask for any transactional information here. We would also recommend you to contact our support team as suggested by the expert above.

Let us know if you have any questions.

no one here can help; onle adobe support.

but you check your own account, https://account.adobe.com and if it shows your account is canceled, (re) contact adobe support.  otherwise, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.