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November 22, 2025
Question

Refund requst

  • November 22, 2025
  • 1 reply
  • 41 views

Refund please and cancel auto -renewal 

    1 reply

    kglad
    Community Expert
    Community Expert
    November 22, 2025

    no one can do that for you.  ie, you must cancel yourself.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html