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KatCan98
Participant
May 13, 2026
Question

Refund Reuqest

  • May 13, 2026
  • 2 replies
  • 8 views

I was looking for a way to request a refund and I didn’t see how, but I saw others come here so I figured I'd try as well. I had purchased the adobe free trial with the intention of using it until it ended then likely keeping it , however it was not what I needed. I cancelled today and it renewed today. 

    2 replies

    John T Smith
    Community Expert
    Community Expert
    May 13, 2026

    Do you have another email address and Adobe account?
    This link will help you find the account that is charging your card
    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    kglad
    Community Expert
    Community Expert
    May 13, 2026

    refunds are automatic, if you qualify.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel