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Joseph18
Joseph18
Participant
May 11, 2026
Answered

Refund still not received after more than 7 business days

  • May 11, 2026
  • 1 reply
  • 22 views

Hello. I would like to ask for help regarding my refund concern.

I have already followed up with Adobe Support, but I still have not received my refund even though it has been more than 7 business days. A previous support agent also left the conversation without resolving my concern.

I understand that I should not share personal details publicly, so I can provide my case number or account details privately to an Adobe staff member if needed.

Can someone from Adobe please help review this and advise me on the next step? Thank you.

    Correct answer ShivangiGupta

    Hi @Joseph18,

    We appreciate you reaching out. As per your account info, I can confirm that a fresh refund has been initiated by Adobe today. It usually takes 12-14 days for the refund to process.

    Please let us know if you do not receive the refund amount credited within the estimated time. We are here to help.


    ^Shivangi


    ^SG


    ^SG

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 11, 2026

    Hi @Joseph18,

    We appreciate you reaching out. As per your account info, I can confirm that a fresh refund has been initiated by Adobe today. It usually takes 12-14 days for the refund to process.

    Please let us know if you do not receive the refund amount credited within the estimated time. We are here to help.


    ^Shivangi


    ^SG


    ^SG

    ^Shivangi
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