Refund Transaction Declined in India

Question

So I raised ticket on how not only was I being unfairly charged but also had no option to cancel my subscription for which I was charged 2 months straight. The customer support assured me that I will be refunded and I then got a message from my bank saying that the transaction got declined for both transactions(2 months)

This is the exact message -

TXN DECLINED: Rs. 398.84 on 23-11-25 at 14:53:04
On HDFC Bank Debit Card 1645
Reason: Technical failure
Please retry the transaction.

Please let me know what to expect and how to go forward with this.

Kanikas · Answer

Hi dinesh_3449,

We're sorry about the experience. Could you please get in touch with Adobe support for the same? Our support team will be able to answer the reason behind the transaction failure. Please use this link: https://adobe.ly/3Koc2DF;

Thanks
^KS

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