I purchased a subscription on the mobile app, but cancelled within the free trial period. How can I be eligible for the refund since the chatbot is telling me to follow the instructions through Apple, yet Apple is telling me there are no refunds eligible.
If you cancelled within the time period of 14 days you are eligible for refund. However, if you purchased from Apple store you need to contact them. See https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html?highlight=cancel#cancel-a-subscription
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