Refund your subscription, it is impossible to cancel until you withdraw the money. I have not used y

Hi @Clever_shape1412,

Thanks for writing in. I checked your account details and found that you have cancelled your subscription to Adobe Photoshop and Adobe Stock. For requesting a refund, please contact our support team here: https://adobe.ly/43dCipz

Let us know if you have any questions.

you have to fix payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

@Clever_shape1412 

I've moved your post from Using the Community (for questions about the forums) to the Account, Payment, & Plan forum.

Jane