Refunding

Subject: Urgent Refund Request – Unauthorized $99 Charge

Dear Adobe Support Team,

I am writing to formally dispute a $99 charge that was deducted from my bank account today, 8 August 2026.

On 12 June 2026, I started what I understood to be an Adobe trial. At no point was it clear to me that I was committing to a paid subscription after the trial period. I was not aware that I had been enrolled in a paid plan, and I did not knowingly authorize a $99 payment.

What is particularly concerning is that the amount was deducted from my bank account today without any prior notification or clear reminder that a paid subscription was about to begin. I also have not used any Adobe program or service during this period.

I therefore consider this charge to be unfair and unauthorized from my perspective. I did not intentionally purchase a $99 subscription, nor did I knowingly agree to have this amount deducted from my bank account.

I respectfully request that Adobe:

1. Cancel the subscription immediately, if one has been activated.
2. Issue a full refund of the $99 charged to my account.
3. Confirm in writing that no further charges will be made.
4. Provide an explanation of when and how the paid subscription was allegedly authorized, including the relevant subscription terms and notification sent to me before the charge.

I hope Adobe will handle this matter fairly and promptly. As a customer, I believe I should not be charged $99 for a service that I did not knowingly intend to subscribe to and have not used.

Please treat this as an urgent refund request and confirm once the refund has been processed.

I look forward to your prompt resolution.

Sincerely,
Mujeeb Chohan