Refunding Subscription Charge when it does not show up in invoice and billing

Question

I would like to dispute a charge to my card regarding an Adobe Acrobat Pro charge, however, Adobe won't respond to my emails and there is no help number to call.

Somehow I mistakenly registered for a free trial for Adobe Acrobat Pro even though my company gives this to us on a corporate account (listed as “J H Foster”).

Then, when I tried to my orders and invoices tab to cancel the free trial, the subscription was NO where to be found. Then on 11/4, I was billed $19.99 from my card.

I would like to dispute this charge and get some help from an associate that can help sort out this technical issue, but no one is available to help! 😕😕

kglad · Accepted Answer

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

AdamsFamily2003 · Answer

I have noticed the same issue. Years of erroneous monthly billing on my card in addition to the annual subscription I was invoiced and paid for.

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