refunds

Hi Olivia,

We're sorry for the trouble. Are you getting any issues with the Adobe apps that has made you proceed with cancellation. Let us know. We're here to help.

Hello @Olivia25888136q98w,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You will be provided a refund if you cancel within 14 days of your subscription.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan