Regarding payment issue

Hi Adobe Support, 

I recently received confirmation that my Adobe Express subscription was cancelled via the virtual assistant, and a refund is being processed. I’d like to provide some clarification regarding the situation. 

I had signed up for a free trial and used the service only briefly during the early trial period. After that, I didn’t use the platform. When the trial ended, a billing attempt was made, but it was declined by my bank due to a suspicious activity alert, and as a result, my card was blocked. 

Since no actual payment was completed from my side, I noticed that a refund is being processed. However, I don’t need a refund, as no money was actually debited from my account. I just wanted the subscription cancelled, which has now been done successfully. It was an honest mistake and please do consider it. 

Thank you for your support and for resolving the issue. 

Best regards, 
Nizam Reyyan