Region and problem bought

Question

Hello! In the region where I lived (Belarus), the subscription to Adobe applications was stopped. I had a subscription Photoshop and Illustrator.

Now I live in Georgia. I created a new account and bought a Creative Cloud subscription for $63. But the money for the Illustrator was charged $25 from my old account :(((
How can I get my money back and continue using my new account with a Creative Cloud subscription?

kglad · Answer

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

rewrite the above so the agent is aware of the issue and can help you.

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