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Participant
October 7, 2022
Question

Region changes

  • October 7, 2022
  • 4 replies
  • 181 views

Hi Adobe Community,

 

I am wondering if anyone can help me or has experienced the same issue.

I created an adobe account 2 years ago with my gmail acount (at this time I was living in SA) now I have moved over to the UK back home to study and want to get the Adobe Student pricing deal because I need adobe products for my studies... However it says it is unavailable in SA but I am not in SA anymore and even if I change the region, when it gets to the last payment step it says Error not avaiable in your country or find a reseller is SA

 

PLEASE HELP

    This topic has been closed for replies.

    4 replies

    Abambo
    Community Expert
    Community Expert
    October 8, 2022

    The region can be updated by updating the payment information (you will need a UK credit card or PayPal account). But you can also pass via Customer service to do that for you. You can also create a new user ID, if you have no current plan attached to your old one.

    ABAMBO | Hard- and Software Engineer | Photographer
    Peru Bob
    Community Expert
    Community Expert
    October 8, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    kglad
    Community Expert
    Community Expert
    October 7, 2022

    in addition to the recommendation of @John T Smith , there are some things you can do yourself:

     


    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

    John T Smith
    Community Expert
    Community Expert
    October 7, 2022

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
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