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Participant
November 4, 2021
Question

Registering my account to a new machine.

  • November 4, 2021
  • 1 reply
  • 155 views

I was recently locked out of premiere pro app on my older windows7 machine. The onscreen reason was "billing error" but i found out it was my machine was no longer supported. Ive now got a windows10 machine that already has premiere pro downloaded (registered to someone else). How do I re-register this machine and software to me and restart billing and editing? Or is it easier to download the whole suite again and activate to myself (would I have to delete the existing apps and start again).

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1 reply

John T Smith
Community Expert
Community Expert
November 4, 2021

As far as I know you need to use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs and then do your own fresh install