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I PAYED 238,68 TO ADOBE SYSTEMS SOFTWARE IRELAND LTD ON 7/9/24 BUT ON MY ADOBE ACCOUNT STILL I DONT HAVE ANY PLAN INCLUDED

Account management

Nancy OShea

Community Expert

Maybe your plan is under another Adobe ID (email)?

Can you confirm with PayPal that the payment was actually debited from your account?

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Nancy O'Shea— Product User & Community Expert

Kanikas

Legend

Hi luca_2104,

As I understand you purchased a plan, however, you don't see any details of the plan. I checked the Adobe ID which you are using with this community, and it does not have any active subscription.

Did you receive an email at the time of purchase? Please make sure you are signed in with correct Adobe ID to see the active plans.

^KS

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L

luca_2104Author

Participant

Hello Kanikas, I've checked Paypal and bank account and charge has been debited

Here enclosed details

Thank you

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kglad

Community Expert

check your account, https://account.adobe.com

does it show a subscription?

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L

luca_2104Author

Participant

It does not, thank you

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kglad

Community Expert

then you have no subscription under the id which you checked.

if you're charged, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

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