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Participant
July 12, 2026
Answered

reimbursement

  • July 12, 2026
  • 2 replies
  • 23 views

I am writing to request clarification and reimbursement regarding an issue with my subscription. Although I cancelled my Adobe plan earlier this year, I have continued to be charged for three consecutive months: April, May, and June. The total amount charged is €24.36

I would also like to highlight that I did not use the service during this period. If you check your records, you will see that there has been no activity on my account since the cancellation.

I kindly ask you to review my account, confirm the cancellation date, and process a reimbursement for the incorrect charges. Please also ensure that no further payments are taken.

If you need any additional information from me to resolve this matter, I will be happy to provide it.

    Correct answer John T Smith

    This is a public forum, not Adobe support... other users can't help
    This is the CORRECT way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    July 12, 2026

    This is a public forum, not Adobe support... other users can't help
    This is the CORRECT way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    kglad
    Community Expert
    Community Expert
    July 12, 2026

    check your account, https://account.adobe.com 

     

    does it show any subscriptions?