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Participant
October 11, 2025
Answered

Reimbursement after free trial

  • October 11, 2025
  • 1 reply
  • 77 views

I canceled my 7-day free trial on the 5th day (I received an email confirming the cancellation). However, on the 8th day I received an invoice. When I checked my account settings again, it still showed an active subscription (so I canceled it again). Is there any way to request a reimbursement?

Correct answer Shivangi_Gupta

Hi dante_gabriel_0306,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days. I confirm you have cancelled your plan and a refund has automatically initiated from Adobe.

It usually 12-14 days for the refund to process. 

Let me know if you have any questions.

^Shivangi

1 reply

Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
October 11, 2025

Hi dante_gabriel_0306,

We appreciate you reaching out. Adobe offers full refund if the subscription is cancelled within first 14 days. I confirm you have cancelled your plan and a refund has automatically initiated from Adobe.

It usually 12-14 days for the refund to process. 

Let me know if you have any questions.

^Shivangi

Participant
October 11, 2025

Thank you Shivangi for your kind and quick response!

 

Regards,

 

Dante