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C
CeeSie
Participant
November 1, 2023
Question

Reimbursement & cancellation

  • November 1, 2023
  • 2 replies
  • 214 views

On the 23rd my prepaid yearly subscription has been paid automatically as I forgot to cancel my subscription. As this is 700euros which I currently can't miss, I tried to immediately cancel my subscription as it mentioned it would be reimbursed if the cancellation was within 14 days. However, after more than 5 working days I still haven't received the reimbursement. I can't contact anyone via the email adress provided with my invoice 'inbox is full'. Moreover my Creative Cloud is also shut down so now I can't use the programms nor have I received my 700+ euros back! 

 

Please help me with this. 

    This topic has been closed for replies.

    2 replies

    Kanikas
    Kanikas
    Legend
    November 1, 2023

    HI there,

    We're here to help you.

     

    I see that the susbcription was cancelled and the refund was also processed. The refund is complete and you should be able to see the amount in your account. If not, kindly contact your back for the same.

     

    Let us know of you have any other questions.

     

    Thanks

    Kanika

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 1, 2023

      check your account, https://account.adobe.com

       

      does it show what you expect?  if not, contact adobe.  there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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