Reinstall Creative Cloud

Question

Hi All - Win 11 Laptop (L/T) and Desktop (D/T). Creative Cloud Bundle installed on both (Annual Subs just renewed).

General problems with D/T required partial 'reset'.

Existing/installed apps on D/T and L/T include Creative Cloud but shortcuts on Desktop/Taskbar only take me to a page offering Ps, LR, LRc for a trial period with the option to purchase. 'Settings'>'Apps' indicate that Ps,LR and LRc are all installed, + the various other Creative Cloud Software that goes with my subscription. When I sign in to my Adobe A/c I'm informed that there are no paid for plans, despite 12 months subs paid recently.

Not entirely sure where I go from here.

If I uinstall Creative Cloud + related software to reinstall - Where do I reinstall from? It would seem that I don't have anything paid for.

To be honest... I am not particularly IT savvy so please be gentle!

Best Wishes

BT

kglad · Accepted Answer

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Peru Bob · Answer

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