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duncanm62263684
Inspiring
January 1, 2021
Answered

Reinstalling CS5 Design Standard "This serial number is not valid for this product"

  • January 1, 2021
  • 3 replies
  • 467 views

Hello. Happy New Year!

 

I wonder if anyone can help me, this is doing my head in!

 

I'm trying to set up m new offline computer that won't get viruses, get clogged up, bug me to buy things, slow down etc. I'm trying to transfer my CS5 Design Standard onto the new machine. I have used the original disks and the serial number I used to install it on my old computer. I have used the installer for the suite and not the individual apps. I have checked the language settings are the same on the new and old machine. Every time I enter the serial number it says "This serial number is not valid for this product." I have tried uninstalling and reinstalling. I have tried using it as a trial version and then entering the number but to no avail. The new machine is not conneted to the web (although could be). Any suggestions?

 

Thank you very much.

 

Duncan

      This topic has been closed for replies.
      Correct answer duncanm62263684

      Thank you very much. My problem was that what I thought was my serial number was in fact not my serial number. All sorted. Thank you.

      3 replies

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 1, 2021

      >what I thought was my serial number was in fact not my serial number

       

      For anyone else reading this, a serial number is 6 groups of 4 numbers... no letters

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 1, 2021

        See here:

        https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

        and here:

        https://www.adobe.com/genuine/landing-dnr.html?promoid=791Y6S4Z

        D
        duncanm62263684AuthorCorrect answer
        Inspiring
        January 1, 2021

        Thank you very much. My problem was that what I thought was my serial number was in fact not my serial number. All sorted. Thank you.

        Just Shoot Me
        Just Shoot Me
        Legend
        January 1, 2021

        Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


        I hope this helps. Best of luck to you.

        D
        duncanm62263684Author
        Inspiring
        January 1, 2021
        Thank you very much. This is all over my head really. I jusdt like taking
        pictures! Happy New Year
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