Remaining Generative Credits

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Hi Everyone,

Sorry to post if this one is answered before, today when I opened the Firefly website, I cannot see the remaining generative credits balance. I tried to visit account.adobe.com and it still shows the same error message. I have attached a screenshot. Also, I tried to open the online support page but it keeps refreshing like forever. Please advise.

Thanks,

Sk Arif Hossain

Error in seeing generative credits balance

N8.Correct answer

Hey @Sk. Arif Hossain
Could you log out of the creative cloud app to reset the functions of Firefly. This has helped me w other issues before.
Nate

Sk. Arif HossainAuthor

Known Participant

Yes, I did a few hours later, after the post, found out that there was a maintenance going on EMEA region (status.adobe.com)

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Sk. Arif Hossain

AkanshaAshra

Community Manager

Hi @Sk. Arif Hossain

Thank you for reaching out to the community. We hope the suggestion shared by our Community Expert to sign out of the Creative Cloud app and sign back in has helped, and that everything is working as expected now.

Please feel free to let us know if you’re still experiencing the issue or need any further assistance.

^Akansha

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Sk. Arif HossainAuthor

Known Participant

One thing, which is still continue to be problematic, is, I have Behance and Adobe Stock profile linked up under the same email address. When the problem starts, it was showing problem loading both profile pages, although Behance and Adobe Stock profile page is back in operational mode, still I cannot click the support (online) page, to get CSA to troubleshoot.