Answered
rembolso
Hello, I was charged automatically and I want to cancel my plan. I was not aware this was an annual commitment. I have not used the service and I am requesting cancellation without penalty.
kgladCorrect answer
Community Expert
January 24, 2026
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
after cancelling, double check your account shows what you expect, https://account.adobe.com
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
AdChoices