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Rembolso

8 replies
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Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás

Un saludo

Jeffrey_A_WrightCorrect answer

Legend

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

S

smooth_Dazzle78fc

Participant

Necesito hacer un reembolso, se supone que no tengo nada vinculado a adobe y aún así me cobra 80 soles, necesito un reembolso y el cierre definitivo de mi cuenta

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kglad

Community Expert

@smooth_Dazzle78fc

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html then check that account, https://account.adobe.com

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Joyful_realityb531

Participant

Hola, estoy pasando el mismo día con el reembolso. Escribo al soporte, pero solo me responde el asistente virtual. Llevo cinco días escribiendo y me dice que no hay ningún agente disponible. Me conecto a la hora que me indica y el asistente virtual me dice la verdad, pero no sé qué hacer. Si tienen alguna respuesta o solución, se lo agradecería mucho. Ayuda.

Saludos

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kglad

Community Expert

@Joyful_realityb531

what problem are you having?

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nina reis

Participant

gostaria de um rembolso, pois paguei a fatura, mas esta dando pra continuar pagando

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kglad

Community Expert

@nina reis

did you try using a mobile browser with wifi disabled?

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Jeffrey_A_WrightCorrect answer

Legend

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

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kglad

Community Expert

eg, a mobile phone browser (with wifi disabled) will most likely be successful.

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