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Participant
July 13, 2025
Answered

Rembolso

  • July 13, 2025
  • 8 replies
  • 312 views

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás 

 

Un saludo 

Correct answer Jeffrey_A_Wright

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

8 replies

Participant
September 13, 2026

Necesito hacer un reembolso, se supone que no tengo nada vinculado a adobe y aún así me cobra 80 soles, necesito un reembolso y el cierre definitivo de mi cuenta 

kglad
Community Expert
Community Expert
September 14, 2026
Participant
September 4, 2026

Hola, estoy pasando el mismo día con el reembolso. Escribo al soporte, pero solo me responde el asistente virtual. Llevo cinco días escribiendo y me dice que no hay ningún agente disponible. Me conecto a la hora que me indica y el asistente virtual me dice la verdad, pero no sé qué hacer. Si tienen alguna respuesta o solución, se lo agradecería mucho. Ayuda. 

 

 

 

Saludos 

kglad
Community Expert
Community Expert
September 5, 2026

@Joyful_realityb531 

 

what problem are you having?

nina reis
Participant
March 18, 2026

gostaria de um rembolso, pois paguei a fatura, mas esta dando pra continuar pagando 

 

kglad
Community Expert
Community Expert
March 19, 2026

@nina reis 

 

did you try using a mobile browser with wifi disabled?

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 14, 2025

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

kglad
Community Expert
Community Expert
July 14, 2025

eg, a mobile phone browser (with wifi disabled) will most likely be successful.