Participant

Answered

Rembolso

8 replies
322 views
Translate

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás

Un saludo

Jeffrey_A_WrightCorrect answer

Legend

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

S

smooth_Dazzle78fc

Participant

Necesito hacer un reembolso, se supone que no tengo nada vinculado a adobe y aún así me cobra 80 soles, necesito un reembolso y el cierre definitivo de mi cuenta

Translate

kglad

Community Expert

@smooth_Dazzle78fc

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html then check that account, https://account.adobe.com

Translate

J

Joyful_realityb531

Participant

Hola, estoy pasando el mismo día con el reembolso. Escribo al soporte, pero solo me responde el asistente virtual. Llevo cinco días escribiendo y me dice que no hay ningún agente disponible. Me conecto a la hora que me indica y el asistente virtual me dice la verdad, pero no sé qué hacer. Si tienen alguna respuesta o solución, se lo agradecería mucho. Ayuda.

Saludos

Translate

kglad

Community Expert

@Joyful_realityb531

what problem are you having?

Translate

nina reis

Participant

gostaria de um rembolso, pois paguei a fatura, mas esta dando pra continuar pagando

Translate

kglad

Community Expert

@nina reis

did you try using a mobile browser with wifi disabled?

Translate

Jeffrey_A_WrightCorrect answer

Legend

Marcely. I am sorry you are blocked from reaching us. Please use a different device to click on https://adobe.ly/44vxP3E to speak with a member of our support team. I see that you tried contacting us on July 14th, but the interaction was ended because we did not get a response. The current device is likely blocked from reaching Adobe. ^JW

Translate

kglad

Community Expert

eg, a mobile phone browser (with wifi disabled) will most likely be successful.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.