Remboursement

Question

Bonjour,

J'ai essayé d'installer adope première pro en passant par l'option essai gratuit formule étudiant. Sauf que comme mon ordi est trop vieux (2012), adope première pro ne peut y être installé. J'ai donc annulé l'essai le jour même. À ma grande surprise (très désagréable) j'ai été débité par Adobe de 19,50 aujourd'hui. J'aimerai svp être remboursé.
cordialement,

Abdelmadjid Kellou

kglad · Answer

if your school administers your plan, contact the admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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