remboursement a échoué

Forum|Forum|1 year ago
January 7, 2025
2 replies
13130 views

Bonjour,

J'ai obtenu un remboursement par le service client adobe mais celui ici n'est jamais parvenu jusqu'a mon compte.

Ma banque m'a confirmé par e-mail que le virement n'était pas la mais les gens avec qui je chat sur le support ne veulent rien faire de plus alors que le remboursement n'est JAMAIS arrivé sur mon compte.

Est ce que quelqu'un a déjà vécu un cas similaire ? Comment puis je faire pour qe cela aboutisse ?

Merci

Account management

gupta shivangi

Legend

Hi @elodie_2024,

Thanks for reaching out. I checked your account details and found that the refund has been initiated today. I would recommend you wait for next 5-7 business days for the amount to get credited to your account.
We hope it answers your query.

^SG

E

elodie_2024Author

Participant

hello,
Malheeureusement le remboursement n'a pas encore fonctionné et c'est la
deuxieme fois.
Que se passe t il ?

merci

--
*Elodie ROY*

kglad

Community Expert

@elodie_2024

contact support and ask. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

what's your account say, https://account.payment.plan

was the refund completed? what payment method was made?

whatever payment was made, that's where the refund goes.

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