Participant

Answered

Remove unused payment method

13 replies
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I have an ongoing create cloud subscription.

I have multiple payments methods. I want to remove the one that are not used. I can't find any way to contact Adobe.

How can I proceed?

M

Manan JoshiCorrect answer

Community Expert

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

S

SDSmith45150

Participant

This process is disturbing in that I should not have to deal with an agent to delete my personal financial information.

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kglad

Community Expert

@SDSmith45150

there is a work-around, but contacting support is generally not a significant burden.

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S

SDSmith45150

Participant

It is a significant burden.
To get their attention...
To get them to understand the issue..
To deal with them having access to my financial data management that I
don't have..

That is significant.

<info removed-kglad>

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Just Shoot Me

Legend

Go into your actual Account on the main Adobe websit. Click the Manage Your Account button and then on the page that comes up click the View Plan Details.

On that page you will see the section to Add payment method. Click that and you should be able to Remove old or unused payment methods.

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D

Delightful_soul5C6AAuthor

Participant

I am only able to edit payment methods, not remove them. The support was able to remove my old card.

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R

robertburns

Participant

This is complete trash and another tactic of big companies to not give you an option to delete your own payment methods. They love to make things a hassle to make more money off of the inconvenience. I am excited to see what happens in the next 5 years and how customer service drastically changes for the betterment of the customer. I use to love Adobe when they were truly about the Creative... they have a sickness now and better make strong moral changes for what is coming.

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M

Manan Joshi

Correct answer

Community Expert

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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-Manan

D

Delightful_soul5C6AAuthor

Participant

Indeed, I had to disable all content blockers in order for the chat buble to appear.

I had my issue resolved with the support, thanks for the help.

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