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jank30603306
Participant
January 2, 2018
Answered

Remove VAT number from my plan

  • January 2, 2018
  • 6 replies
  • 8231 views

I need to remove VAT number from my photography plan as the plan is no longer payed for by a company. I have been in contact with Adobe support four time, twice by phone and twice by chat. Yet after nearly two months the VAT number is still registered on my account.

This is ridiculous, what do I need to do to have the VAT number removed?

Correct answer Njbt1ykY0C

I had the same issue and I post my workaround, hope it will help (still now if it should be fixed)...

STANDARD WORKFLOW AND ISSUE

  1. Enter your payment options inside Apple ID account
  2. Select edit payment option
  3. Delete the VAT number and select "Save"
  4. Try again and the VAT number it's still there, no matter what you do...

WORKAROUND

  1. Enter your payment options inside Apple ID account
  2. Select edit payment option
  3. If you use Paypal (my case), just choose "Change Paypal account"
  4. Follow the procedure with the same Paypal account, re-authorizing the Apple plan (hope should work also with Credit Card, re-entering all the data)
  5. Delete VAT and select Save
  6. Now, thinking that it's a new payment option, the system should save, and you have the same Payment workflow without VAT number

I was fighting with them for some time now as well. But indeed, your workaround worked.

For Credit Cards users:

  1. Get into Manage payment popup
  2. Switch method to Paypal from dropdown
  3. Remove VAT ID at the bottom
  4. Hit Sign in button, you will be redirected to Paypal login page (or Paypal if already logged)
  5. Without even logging in, find and click a little "Cancel and return to Adobe (...)", you will be taken back to Manage payment popup
  6. Fixed, no more VAT ID and your Credit Card info are still in place 

6 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2025

that link should be https://helpx.adobe.com/in/manage-account/using/update-vat-id-for-eu-countries.html

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    October 15, 2025

    Hi amelia_9925, 

     

    We are here to help you. Did you try steps shared in this link: https://adobe.ly/3KVlfTH;

    let us know if this does not help. 

     

    Thanks 

    ^KS

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 20, 2023

      <moved from download&install>

      N
      Njbt1ykY0C
      Participant
      February 7, 2020

      Finally Adobe Support was able to remove my VAT ID right in the moment I have contaced them via chat! Previous 5 times they were not successful but issues vere marked as resolved. Just try now again.

      B
      bills98992814
      Participant
      March 9, 2023

      Hi, am having the same problem. I need to remove my VAT ID from my account.
      How did you reach them through chat? Is there a link you could share?

      thanks!

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      March 9, 2023

      Hi, 

      We're here to help you. You can delete/update VAT with help of following steps:

      https://helpx.adobe.com/ca/manage-account/using/update-vat-id-for-eu-countries.html

       

      If this does not help, please contact support for help: https://helpx.adobe.com/in/contact.html

       

      Thanks 

      Kanika 

      S
      skillbreak
      Participant
      March 15, 2018

      I have had the same issue! I need to update my VAT number. I've been in touch with support 4 times now during the past couple of months and they promised it would be changed each time, but still it has not been changed.

      Pencilcase
      Pencilcase
      Participant
      May 8, 2018

      Hi! same problem here!!! 4 times I have requested the change and nothing happens. They are really something... I truly believe that their support system is non-existent. Did you manage to have your vat finally updated?

      veribj
      veribj
      Participant
      May 26, 2018

      I have and have had the same problem. No way to remove the VAT number.

      I really dont care anymore.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      January 2, 2018

      Have your tried to access your account and change the appropriate payment settings?

      Manage your Creative Cloud membership

      Axel

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      J
      jank30603306Author
      Participant
      January 2, 2018

      Yes, I tried that. Unfortunately the VAT number is the one thing you can not edit.

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